Return Window
Customers may request a return within 7 days of receiving their order.
Conditions for Return
To be eligible for a return:
The item must be unused and in original condition
The item must be in its original packaging
Proof of purchase (order confirmation or receipt) is required
How to Initiate a Return
Customers must contact us directly via phone or email to request a return
Our team will review the request and provide instructions for returning the product

Non-Returnable Items
Returns are not accepted for:
Items damaged due to misuse or improper handling
Products altered after delivery
Clearance or special-order items (if applicable)
Return Shipping
Return shipping costs are communicated during the return approval process
Shipping charges are non-refundable, except if the return is due to a defective or incorrect item
Damaged or Incorrect Items
Notify us within 48 hours of delivery for damaged or incorrect items
We will arrange a replacement or refund after verification

Contact Information
For all return requests, please contact us:
Phone: 0768 117 070 / 0721 891 695
Email: [info@waterlift.co.ke]