Privacy Policy – Waterlift Kenya

Introduction

At Waterlift Kenya, we are committed to protecting your privacy and ensuring the highest level of security for your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, LinkedIn lead forms, or request our services such as borehole drilling, water pump installations, hydro-geological surveys, and solar-powered water solutions across Kenya.

Information We Collect

When you engage with our platforms or services, we may collect the following types of information:

Contact Information – including your name, phone number, email address, and location details.
Professional Information – such as job title, company name, and industry sector.
Demographic Information – such as city, region, or county (e.g., Nairobi, Kisumu, Nakuru, Eldoret, Mombasa).

How We Use Your Information

We use the data collected to deliver personalized and reliable services:

Marketing & Promotions – to send updates on borehole drilling services, solar pump installations, water solutions, and special offers in Kenya.
Service Improvements – analyzing aggregated data to understand client needs and enhance our solutions.
Customer Support – ensuring quick and efficient communication with clients regarding ongoing or future projects.

Data Sharing

Internal Use Only – Your information is shared only within Waterlift Kenya to improve service delivery and communication.
No Third-Party Sharing – We do not sell, rent, or share your personal data with outside organizations.

Data Security

We take your privacy seriously and implement strict technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

Your Rights

You have the right to:

Access – Request a copy of your personal data held by Waterlift.
Correction – Update or correct inaccuracies in your personal details.
Deletion – Request deletion of your information, subject to legal obligations.

Additional Information

Comments

When visitors leave comments on our site, we collect the data shown in the comment form along with IP addresses and browser details for spam detection. Approved profile images may be displayed publicly through Gravatar (see Gravatar Privacy Policy).

Media Uploads

If you upload images, avoid files with embedded location data (EXIF GPS), as other users may access this information.

Cookies

Our website uses cookies to improve user experience. Examples include:

Saving login details and display preferences.
Temporary cookies for login sessions.
Article publishing cookies that store post IDs.

Cookies help provide a smoother browsing experience and may last from a single session to one year.

Embedded Content

Pages may include embedded content (e.g., videos, articles) from external websites. These sites may collect your data and track interactions, similar to visiting them directly.

Data Retention

Comments and metadata are stored indefinitely to allow automatic recognition of future comments.
Registered users can view, edit, or delete personal information (except usernames).
Website administrators may also access this data for support purposes.

Data Requests

If you have an account or have interacted with our site, you can request:

An exported file of your personal data.
Erasure of your personal data (excluding information retained for legal or security reasons).

Data Transfers

Visitor comments may be screened through automated spam detection systems.

Contact Us

For any questions about this Privacy Policy or your data rights, please contact us:

📧 Email: info@waterlift.co.ke
📞 Phone: +254 768 117 070